Chartwell’s Webinar on Increasing Paperless Billing Adoption Rates will reveal what strategies utilities have deployed to encourage customers to make the switch.
Potential topics to be covered include: Marketing campaigns to promote paperless billing, Overcoming barriers to increase adoption, Effects on customer satisfaction.Date: 25 Jul 2012
Time: 2 PM
Time Zone: EDT
Speaker: Kathy Kelley (Manager of Customer Interface and Channel Management at American Electric Power), Peter Hampton (Marketing Manager at Kansas City Power and Light), Amy Ward ( Client Manager of Business Systems Management at SCANA Corporation)
Brief About Speaker: Amy Ward: Amy has more than 18 years of leadership/management experience made up of a multi-faceted background in internal and external customer care, client relations, project management and solutions development. Her strengths that have made her a successful manager include an ability to organize stakeholders, customers and development teams to drive out business requirements focused on improving customer service processes while ensuring projects stay on task and within budget. Her current responsibilities include leading a team of Project Manager/Analysts who design and implement new functionality aligned with SCANA’s customer service business initiatives. Amy is responsible for CIS service orders, the utility’s Web and CIS-interfacing applications.