Confero is a leading provider of customer experience research services to leading national brands, multiunit and independent growth companies. Customized solutions measure, monitor and report on front line performance and customer satisfaction so clients get the business intelligence needed to grow sales, build brand loyalty and increase bottom line results. Services include onsite mystery shopping, competitive studies, recorded telephone mystery shops, voice of the customer (IVR) surveys, web surveys, compliance audits and on the spot rewards.
Feedback-Survey Platform: IVR, Online, IVR, Voice, SMS
Services: Mystery Shopping Services, Customer Survey Systems