ClickFox provides customer satisfaction surveys. Their customer satisfaction survey enables businesses to understand the total customer experience across channels and the direct impact on both negative and positive CSAT scores. By mapping end scores to the specific interactions and experiences that directly influence daily CSAT results, organizations are able to implement targeted strategies for measurable improvement and increased customer retention.
Feedback-Survey Platform: IVR, Online, Kiosk, Live Chat, SMS, Email
Services: Customer Satisfaction Surveys, Customer Retention Programs