You need to concentrate on running your business and looking after your customers. We will provide you with the information relating to this very important business metric. Just like your accountant provides you with financial reports, we will provide you with live access to your customer feedback reports.

Our flagship solution, Reaction, helps B2B companies gather better, faster and more frequent customer intelligence. Reaction has enabled some of the world’s most recognizable brands to discover more customer insights faster – and from executive decision-makers – than any other solution. We always think mobile first, and our name comes from the fact that executives can give or get the information they need from our solutions in less than 60 seconds.

YFBC is a simple powerful and affordable customer feedback tool, specifically designed for pubs, hotels and restaurants, utilising the latest web technology that will help you too:

All of this is complemented with our vast experience across all sectors and provides our clients with an array of survey templates to better help them in designing a survey that is just right for them thus enabling them to better understand the market and gain a competitive edge.

Of course we provide the sort of contact centre facilities you would expect from a major provider. You’ll be reassured to know we’ve got the people, the experience and the technology to deliver at the highest level.  Our starting point is to get to grips with the challenges you face. We’ll work with you to make sure you get exactly what’s right for your business.

Our strengths:

Connect with your customers as soon as they walk in and send them personalized rewards. Our patented technology will transform your store into a loyalty zone where customers simply walk in and get rewarded.

iJento enriches your digital customer data. We transform your existing web analytics data from aggregate reporting to a sophisticated customer intelligence platform that tells you about what each and every individual customer has done at a very detailed level.

With LiveOps, brands have a 24/7, 360-degree ability to connect with consumers faster, better and cost-effectively. Customers and brands finally have a two-way, real-time interaction on the consumer’s channel of choice whether it be traditional voice, email, chat, SMS, social or mobile.

A revolution has begun—consumers demand a better experience. We at [24]7, predict the end of customer service as it is known today. We envision a new world of intuitive consumer experiences.

This is why mplifyr was built.  Any business can now create their own powerful, customized program to rival large programs, but at a fraction of the cost. The system is patented, stable and one of the most advanced on the market today.

Businesses all over the world can use mplifyr because it accommodates virtually every currency and has a Universal Point System, so earnings and redemptions can be made with any business on mplifyr.

The way affluent customers engage with brands and their expectations of these brands has transformed beyond all recognition. They expect high quality personalised service, recognition wherever and however they engage with the brand, and engaging communications that deliver real value. In addition they are increasingly interacting and engaging with brands through digital channels and via social media.

This requires brands to transform how they manage their customers, by clearly differentiating their brand, by seamlessly blending the different touch-points into a highly personalised experience, and by continually communicating its products, services and benefits in a compelling way that drives increased customer value.

For the past 20 years we have helped our clients do just that. We create highly differentiated loyalty marketing programmes designed to build long term more valuable customer relationships.

We develop communications programmes that bring together disparate marketing activity into a cohesive and integrated communications programme, and we personalise the entire customer experience through the generation and application of our customer insights.

We are able to manage these relationships seamlessly across the different channels using our integrated CRM platform, and to measure performance of our activity so we can continually enhance performance and increase your return on investment.

We’re proud to have worked with some outstanding clients – from British Airways Executive Club to Vertu – for whom this approach has transformed their customer relationships and maximised the value of their customers.