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    • Big data is here .... but is your company ready for it? http://bit.ly/11vO07Q #VOC #bigdata

      18 June 14:00:00

    • How weak #customerexperience leaves strong companies vulnerable to new competition http://bit.ly/11lNOf1 #CX

      18 June 13:30:00

    • Pricing can be the 'kill switch' on a positive #customerexperience http://bit.ly/11lNCfG #CX

      18 June 13:00:00

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      18 June 00:45:00

    • #Webinar Today: Leverage Your Secret Superpowers to Drive #CustomerSuccess @VerintWFM #customerexperience http://bit.ly/10u6zOw

      18 June 00:45:00

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      17 June 13:45:00

    • Putting control of online #customerexperience back where it Belongs http://bit.ly/18Sb3Cr #CX

      17 June 13:15:00

    • #CX firm @beyondp takes #VOC to next level (beyond NPS) - and helps businesses drive decisions http://bit.ly/14JnvCq

      17 June 12:45:00

    • Even Great Customer Experience Has a Limited Life (Just ask Apple's Jony Ive) http://bit.ly/18Sb3lR #CX #custexp #iOS7 #Apple

      17 June 12:15:00

    • Starbucks extends #loyaltyprograms to include merchandise bought at other retail partners http://bit.ly/YItdlr

      13 June 13:00:00

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    Welcome (back) to the Ideal Path Customer Loyalty Portal.
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Issue 2012.08.19
Is Mobile Your Most Important Customer Feedback (VoC) Platform?
article: VOC on Mobile

Accessing customers in more key situations and allowing more forms of feedback both key

As business managers or owners, we’re constantly faced with opportunities to widen the range of programs that we run — so how does the go/no go decision get made? Sometimes it’s something that is externally driven by a customer or competitive situation. Other times, it’s more about widening capabilities and generating operational gains.

Focusing on mobile as a platform for feedback and VoC, we thought we’d explore things from that angle, since it  helps the decision making process for managers and owners ... READ MORE
editors' digest: Loyalty Industry
Foresee Extends VOC Reach Via Mobile | Mobile CX increasingly demands attention as a driver of overall brand strength and customer loyalty... READ MORE
news: Vendor News

Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market ... MORE

event: upcoming

Want real-time access and insight into your customers? ... MORE

Date: 2012-08-29
Time: 12:45 PM
vendor: focus

Front Flip is turning traditional customer engagement on its head. Front Flip delivers the ... MORE
 
 
 
 
  
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