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    • The 4 critical success factors that make Amazon Prime, MyStarbucksRewards and more top #loyaltyprograms successful http://bit.ly/16PXodj

      23 May 04:45:00

    • The big difference between a #rewardsprogram and a #loyaltyprogram http://bit.ly/UAkvhI

      23 May 02:45:00

    • Your CX's worst enemy? It's weak team members competing with strong ones ... and losing http://bit.ly/WTEnNI

      21 May 16:00:00

    • One exceptional store manager demonstrates how #employeeengagement drives #brand power http://bit.ly/10hklQm

      20 May 14:30:00

    • 3 reasons to use #gamification within your teams to drive #CX http://bit.ly/XIbAzO

      20 May 14:00:00

    • 5 keys for a successful Voice of Customer effort http://bit.ly/Z3XlkY #VoC

      20 May 13:30:00

    • 3 reasons to use your newest product / services as rewards in your loyalty programs http://bit.ly/16ubVsi

      20 May 13:00:00

    • Looking beyond NPS for strong #customerinsights to drive business decisions http://bit.ly/14JnvCq #VOC

      20 May 12:30:00

    • What a job posting can tell you about a company's commitment to #socialmedia http://bit.ly/WvlteC

      17 May 18:00:00

    • Is your company its own worst competition? Inconsistent CX from different team members can create new pressure points http://bit.ly/WTEnNI

      17 May 17:45:00

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  • Editor's Note
    Welcome (back) to the Ideal Path Customer Loyalty Portal.
    It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.
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Issue 2012.07.06
Tightly Controlling CX: Tough Task but Big Impact
article: CX Impact

It's clear that customer experience plays a surprising strong role in iPhone maker's ability to price above the competition

The cult of Mac (as they call it)

I for one am a former Windows guy -- I loved looking at all the features and continuously adding features to my machines.  When my business partner switched to Mac, it took me a while to recognize the high level difference.  But then the Apple Customer Experience got me.   End to end nothing can beat it: pure, simple, exhilarating and effective.

What stage is your business ... READ MORE
editors' digest: Loyalty Industry
CX Gains Importance In Luxury Goods | Looking for the edge over competitors? Study shows that customer experience during buying process is go/no go decider at luxury retail operations... READ MORE
news: Company News

Today Customer Relationship Metrics, L.C. launches a partnership with Strategic Contact to create ... MORE

event: upcoming

8th Edition Customer Experience Conference is a highly ... MORE

Date: 2012-07-17
Location: Not Yet ..., IL, USA
vendor: focus

MokiTouch - Android and iPad Kiosk app with Remote Management
MokiTouch is an iPad ... MORE
 
 
 
 
  
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