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    Welcome (back) to the Ideal Path Customer Loyalty Portal.
    It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.
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Issue 2012.04.12
Managing the Customer Experience End-To-End
article: VOC Infrastructure

Actionability is as much about when data comes as the quality of the data

Systems and processes are great and often deliver effective ways to address problems that become visible from feedback and monitoring efforts.  But successful business processes also are lot about choosing the point of least friction, when the momentum lies with the task at hand, rather than an inertia which develops with times passing. This means that timing is everything.

Recency and intensity about a business interaction go hand-in-hand.  The customer appreciates a rapid resolution of a issue (which in turn prevents the episode from being “stored” in long term memory — instead replacing it with ... READ MORE
editors' digest: Loyalty Industry
CXPA Achieves Growth in Members and Sponsors | Rapid growth of CXPA suggests that CX is becoming a central strategy for companies ... READ MORE
news: Product Announcement

iViu Technologies shares a powerful success story with wine retailer Hi-Time, which used ... MORE

event: upcoming

IQPC’s 5th Customer Experience Management 2012 in Sydney ... MORE

Date: 2012-04-30
Location: Dockside, NSW, AUS
vendor: focus

Tealeaf provides visibility, insight, and answers for companies doing business online. Tealeafs powerful customer ... MORE
 
 
 
  
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