Led primarily by increases in satisfaction with policy offerings and billing and payment, overall customer satisfaction with auto insurance companies has reached an all-time high, according to the J.D. Power and Associates 2012 U.S. Auto Insurance Study(SM) released today.

The study measures customer satisfaction with auto insurance companies across five factors: interaction; price; policy offerings; billing and payment; and claims. Overall satisfaction with auto insurance companies is 804 (on a 1,000-point scale), up 14 points from 2011. Satisfaction levels in 2012 are the highest since the study was launched in 2000.

Satisfaction increases in all factors in 2012, with significant improvements in policy offerings (+30 points) and interaction (+19 points). Satisfaction with price is essentially unchanged from 2011.

Paynet Systems, a credit card solutions company, has announced a new feature through its Credit Card Machine app. The Social User Referral Encouragement (SURE) tool gives merchants who accept credit cards the ability to request referrals and reviews from their customers at the point of sale. These referrals are then posted to the customer's Facebook wall.

At the conclusion of a transaction, merchants using the Paynet Systems Credit Card Machine app for business credit card processing are asked if they would like to request a referral from that customer. If they respond yes, a Facebook referral request is sent to the customer via email. Merchants can set up a personalized default message in advance for customers to read and post to their Facebook walls. The idea is to note the customer's satisfaction and to give the company's name and contact information for others to use if they need those services. Customers have the ability to edit the message and add their own wording if they wish before posting.

MarketTools, Inc., the leader in software and services for customer feedback and market research, today announced CustomerSat Mobile, the mobile version of MarketTools CustomerSat, the industry's leading web-based enterprise feedback management (EFM) solution. With CustomerSat Mobile, users can harness CustomerSat's powerful feedback management features, optimized for mobile browsers. Mobile users can monitor surveys in real-time, take action to respond to customer trends and issues, and access the industry's most robust role-based reporting and analytics.  CustomerSat Mobile is available on iPhone, iPad, iPod Touch and Android devices via mobile web browsers, with no downloads required.

"With CustomerSat Mobile, my mobile device can become the control center of our voice of the customer programs," said Tim Izatt, Director, Customer Services at Vivint. "I can monitor customer feedback in real-time and view key analytics from my favorite CustomerSat dashboards while I'm on the go."

The leading provider of Market Intelligence extracted from aggregated, unstructured Voice of Customer, introduces new capabilities for the enhancement of its business clients' NPS (Net Promoter Score) programs.

Amplified Analytics, a leader in the field of Customer Experience Opinion Mining, announced today the launch of a first-of- its-kind application that measures Customer Satisfaction without the use of traditional survey methods. The application is designed to process high volumes of unstructured consumer-generated stories, describing customer experience with specific products or services, and measuring their Customer Satisfaction in the standard NPS format. In addition, the system enables Voice of Customer and Customer Experience Management professionals to automatically extract specific attributes of customer experience that impact Customer Satisfaction scores.

RewardsNOW, Inc. provider of turnkey loyalty program and one of the INC 5000's fastest growing companies the past six consecutive years, has recently launched a new enhancement as a part of their loyalty programs called My Value Center.

My Value Center offers deals, discounts, and coupons in addition to highlighting special deals from hundreds of local and national merchants directly to consumers who are enrolled in a RewardsNOW loyalty program. Additionally, when a consumer shops in My Value Center, they earn bonus points that can be redeemed for 1000's of merchandise items, travel, gift cards and more in their rewards program.