Vivisimo, the leader in Information Optimization, was named a Finalist today in the "New Product of the Year - Software" category in The 2012 American Business Awards for their search-based application Customer eXperience Optimization (CXO). Vivisimo will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

The American Business Awards are the nation's premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations - public and private, for-profit and non-profit, large and small.

For the first time, The American Business Awards will be presented at two awards events: the ABA's traditional banquet on Monday, June 18 in New York, and a new tech awards event on Monday, September 17 in San Francisco.

Comptel Corporation (nasdaq omx helsinki:CTL1V) today introduced a new concept of Contextual Intelligence for Telco (CIQ4T), which was created to help communications service providers (CSPs) take customer experience management to the next level. Utilising advanced predictive analytics technology, the company's innovative approach allows operators to better understand the uniqueness of individual subscribers and circumstances, and leverage that knowledge to predict behaviours and transfer it into action to maximise their business performance.

To implement CIQ4T, Comptel's Customer Engagement solutions leverage the company's strengths in event data processing, advanced predictive analytics and real-time action-taking to ensure a continually high quality of experience. They enable CSPs to build value and competitive differentiation through personalised subscriber interactions and service personalisation, including that of third-party media, content and application offering

Mercury Payment Systems® today announced the acquisition of Sundrop® Mobile, a pioneer in mobile and social loyalty marketing. It marks Mercury’s first acquisition since its founding in 2001, as well as the first card-less mobile loyalty program integrated with payment processing.

Sundrop’s forward-thinking loyalty product is seamlessly integrated to point-of-sale (POS) systems, making it a perfect match for Mercury, said Matt Taylor, Chief Executive Officer. Mercury has been at the forefront of POS-integrated payments acceptance, and our technology is now built into more than 500 systems. With this acquisition, Mercury will leverage our extensive developer channel presence to lead the way in integrated POS mobile and social marketing.

Following the integration of Sundrop’s operations and technology, Mercury’s POS partner network will begin offering their merchant customers an innovative mobile loyalty solution that is also integrated with Mercury’s secure payment processing platform.

Clarabridge, Inc., the leading provider of sentiment and text analytics for Customer Experience Management, announced today that TMC, an integrated media company, has named Clarabridge Enterprise as a recipient of a Customer Interaction Solutions 2012 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

With Clarabridge Enterprise 5.0, Voice of Customer (VoC) teams can analyze customer survey data to understand sentiment feedback and create innovative engagement strategies which define strategic goals and success metrics. The intuitive business application, Collaborate, was recently added to intelligently identify and route customer issues through real-time along with built-in alerts to proactively manage VOC and CEM initiatives.

NetBase, the Enterprise Social Intelligence Platform company, announced today that it has added a new set of social engagement solutions to its existing platform to help businesses stay one step ahead of the game and assure that they can quickly respond to customers that voice their feedback via social channels. NetBase's open API can now integrate with social engagement platforms and tools offered by SAP Social On Demand and MediaFunnel, with more to come, providing an intelligent approach to proactively monitor social conversations, quickly identify posts to respond to and assign those posts to the right community managers or customer service representatives. SAPPHIRE NOW attendees can see live demos at the SAP Cloud Campus from May 14 -16.