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in: Loyalty Industry
Financial Services Can Handle Customer Churn With New Text Analytics Solution
Attensity Introduces Text Analytics Solution for Retail Banks
Excerpt: Attensity, the leading provider of text analytics solutions for Customer Experience Management (CEM), has launched Attensity Banking Industry Solution, a new Retail Banking Industry Solution, which will help banks identify the true reasons for churn and extract real business value from customer conversations. The new solution will enhance the Attensity Analyze - Attensity's flagship multi-channel analysis product, and Attensity Respond - Attensity's multi-channel service and engagement application.