Get Satisfaction today announced comprehensive enhancements to its Social Support Suite that allow companies to purchase case management capability directly from Get Satisfaction. The Case Management App is built on Force.com, salesforce.com's social enterprise platform.
Today's announcement, combined with Get Satisfaction's existing enterprise-grade integration with Salesforce, delivers the most comprehensive application for social customer support. The Get Satisfaction Social Support Suite will now give companies even more flexibility to manage customer support inquiries. Companies can now purchase case management capabilities directly from Get Satisfaction, enabling them to route customer inquiries from the social support community automatically or through a company moderator to open a support ticket for agent follow-up. The Case Management App allows companies to put all their cases in one unified agent experience to create, track, route and escalate customer support cases.