Using CX to drive adoption of new technology

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in: CX Strategy

Breaking free of the typical technology mindset, Adaptive Planning leverage CX to drive adoption of cloud based solution

Until recently, providers of cutting technologies focused on early adopters first and often pushed CX by the wayside. But times have changed, and with new tools and products coming to market everyday, the pressure on providers to deliver strong CX from day one has multiplied.

Adaptive Planning has clearly taken this fact to heart as evidenced by its leadership in the BPM CSat survey by BMP Partners. Most telling from our perspective is the role that strong CX has played in shortening the adoption curve for the underlying cloud based platform that Adaptive Planning’s solution is built on. By ranking #1 on 10 out 12 key attributes, Adaptive Planning created a compelling reason for new customers to ‘take the risk’ of a new platform for their BPM solution — ‘the cloud’.

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Editor's Note

Welcome (back) to the Ideal Path Customer Loyalty Portal.

It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.