connect with us
Latest Editor's Digest Issue  |  News Round Up  |  Vendor Listing  |  Latest Newsletter
0
0
0
0
0
0
in: CX Strategy
Using CX to drive adoption of new technology
Breaking free of the typical technology mindset, Adaptive Planning leverage CX to drive adoption of cloud based solution

Until recently, providers of cutting technologies focused on early adopters first and often pushed CX by the wayside.   But times have changed, and with new tools and products coming to market everyday, the pressure on providers to deliver strong CX from day one has multiplied. 

Adaptive Planning has clearly taken this fact to heart as evidenced by its leadership in the BPM CSat survey by BMP Partners.  Most telling from our perspective is the role that strong CX has played in shortening the adoption curve for the underlying cloud based platform that Adaptive Planning’s solution is built on.   By ranking #1 on 10 out 12 key attributes, Adaptive Planning created a compelling reason for new customers to ‘take the risk’ of a new platform for their BPM solution — ‘the cloud’.





  • Editors' NEWS/Opinion
    in CX Strategy
    Wal-mart, Amex Take on Banks With Customer Centric Prepaid Product | Partnership exploits gaping hole for competitive challenge left by predatory banking practices
    in CX Strategy
    British Airways Adds 'Financing' to Vacation Bookings | Reflects an understanding of where CX starts and stops for its customers
    in CX Impact
    Research Team Takes On Marketers Key Challenge | KU team uses innovative approach to tackling question of ROI of CSat programs
    in CX Impact
    Customer Service Mistakes Costing Australian Businesses | Research shows companies unaware of weaknesses in basic CS areas

    • Big data is here .... but is your company ready for it? http://bit.ly/11vO07Q #VOC #bigdata

      18 June 14:00:00

    • How weak #customerexperience leaves strong companies vulnerable to new competition http://bit.ly/11lNOf1 #CX

      18 June 13:30:00

    • Pricing can be the 'kill switch' on a positive #customerexperience http://bit.ly/11lNCfG #CX

      18 June 13:00:00

    • #Webinar Today: The New "V" in #BigData: How Viability is Driving Better Outcomes #dataanalytics @PROS_Inc http://bit.ly/10u5q9H

      18 June 00:45:00

    • #Webinar Today: Leverage Your Secret Superpowers to Drive #CustomerSuccess @VerintWFM #customerexperience http://bit.ly/10u6zOw

      18 June 00:45:00

    • Mobile technologies put pressure on brands to meet customers' new #CX expectations around smartphones http://bit.ly/16PXodq

      17 June 13:45:00

    • Putting control of online #customerexperience back where it Belongs http://bit.ly/18Sb3Cr #CX

      17 June 13:15:00

    • #CX firm @beyondp takes #VOC to next level (beyond NPS) - and helps businesses drive decisions http://bit.ly/14JnvCq

      17 June 12:45:00

    • Even Great Customer Experience Has a Limited Life (Just ask Apple's Jony Ive) http://bit.ly/18Sb3lR #CX #custexp #iOS7 #Apple

      17 June 12:15:00

    • Starbucks extends #loyaltyprograms to include merchandise bought at other retail partners http://bit.ly/YItdlr

      13 June 13:00:00
  • Editor's Note
    Welcome (back) to the Ideal Path Customer Loyalty Portal.
    It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.
    …… Read More.
    		•
  •  LOYALTY IP NEWSLETTER
    BE INFORMED. STAY CURRENT.
    Get the latest picks by our Editorial Team - from the News, Articles, Examples, Vendors and Events.
    Your weekly eye on the Loyalty Industry -- filled with usable takeaways brought to you by our Editorial Team.
    We sift through 1000's of items to bring you the most relevant and eye opening ones.