Targeting simplification of the customer to business interaction, Jacada has gone further and enhanced the CS capabilities of companies by addressing the shortcomings of IVR systems by shifting key CS processes to mobile devices.

Most important to Jacada’s solutions is the ability for companies to rapidly deploy CUSTOM mobile self-service applications tailored to meet the unique customer service work-flows inherent to each company’s business.  

Companies now have the ability to replace one dimensional IVR systems with feature rich, multimedia interactive mobile applications that simultaneously improve customer experience while increasing self-service resolution of more complex customer issues