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in: CX on Social
LiveOps Social Aligns Social and Traditional CS
LiveOps empowers companies to be more aware of social feedback that is currently going unnoticed

LiveOps has leveled the playing field when it comes to customer complaint / feedback management — now social complaints get identical capture, analysis and visibility as those coming in from more traditional channels.  The 70% no response figure is a stunning one — given that social complaints are most visible and likely to go viral.

LiveOps Social stands our for solving two key problems companies face:
1. Awareness of all social media feedback, some of which is not directed at the company but simply makes mention by hashtag or keyword.
2. Extending the social responder team to include top customer service reps — who often are not directly tuned into the social channel





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  • Editor's Note
    Welcome (back) to the Ideal Path Customer Loyalty Portal.
    It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.
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