Salesforce positioned as Leader in the Magic Quadrant for CRM Customer Service Contact Centers

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in: Loyalty Industry

Award shows that social is becoming increasingly mainstream and central in customer service programs

Salesforce.com the enterprise cloud computing company announced it has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for CRM Customer Service Contact Centers, 2012.

Social enterprises delight customers by putting them at the heart of their business," said Dave Kellogg, senior vice president and general manager, Service Cloud, salesforce.com. "We believe this Magic Quadrant position cements the Service Cloud's leadership and demonstrates why it is trusted to power contact centers both large and small at leading business-to-consumer and business-to-business companies. The Service Cloud delivers customer service for the social enterprise in an integrated, cross-channel way that no one else can match.

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