Vovici™, a Verint® Systems (NASDAQ: VRNT) company and leading provider of Voice of the Customer and enterprise feedback management (EFM) solutions, today announced that PEER 1 Hosting selected and implemented its EFM solution in November 2011 to help centralize customer feedback and incorporate key findings and intelligence into future product and service strategic decisions.
PEER 1 Hosting is one of the world’s leading IT hosting providers offering cloud, managed hosting, dedicated servers and colocation through 18 datacenters across North America and Europe.
One meaningful way a company can differentiate itself in a commoditized market is through customer service. We invested in an enterprise-wide Voice of the Customer solution to help ensure we are truly listening and acting on customer sentiment,” states Tonya Webster, director of customer care at PEER 1 Hosting. “We had been using a mix of surveys, but it was a disparate process that lacked consistency, branding and infrastructure. We needed a centralized system that could collect, analyze and allow us to take action on aggregate feedback. After all, closing the loop and letting customers know we hear them helps us with our goal of delivering the most human experience on the Internet.