Clarabridge, Inc., the leading provider of sentiment and text analytics software to Global 1000 companies embracing Customer Experience Management (CEM), announced it has been named one of KM World’s 100 Companies That Matter in Knowledge Management 2011.

Clarabridge’s leading text and sentiment analytics solution allows organizations to accurately analyze the customer feedback data found in multiple sources such as emails, contact center notes and social media. Organizations are able to intelligently transform and analyze the customer feedback data in the fastest possible time to draw actionable insights and proactively manage Voice of Customer (VOC) and CEM initiatives.

“Clarabridge has demonstrated an unwavering commitment to their customers helping to harvest an organization’s collective intelligence in order to best serve its entire constituency chain,” said KMWorld Editor-in-Chief Hugh McKellar.

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