Aito CEA/ACEM Solution Helps Leading Indonesian Mobile Operator PT XL Axiata To Improve Customer Experience

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in: Loyalty Industry

Aito And Anritsu Improve Customer Experience For PT XL Axiata

Aito Technologies, the leading provider of Customer Experience Analytics (CEA) for communication service providers (CSPs), announces the delivery of its Customer Experience Analytics solution to the leading Indonesian mobile operator PT XL Axiata (www.xl.co.id). In this joint project with OEM partner Anritsu, PT XL Axiata can now see the correlation of customer complaints with and customer data, network traffic, business information and network faults enabling the operator to prioritise actions based on lost revenue.

Aito CEA was delivered to PT XL Axiata as part of Anritsu's Advanced CEM (ACEM) solution enabling PT XL Axiata a real-time view of service delivery to individual customers, or groups, and understand how customer problems are related to handset, service delivery, provisioning or network issues.

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