VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), announced the results of its 2011 Customer Satisfaction Survey, revealing an increase in the company's consolidated customer satisfaction rating for the sixth straight year. For 2011, ratings exceeded 90 percent across many key categories including hardware, software, order fulfillment, sales staff, and culture and values. iDirect is a world leader in satellite-based IP communications technology.
iDirect sends the survey annually to its global customer base to measure satisfaction on every aspect of the company's operations: hardware, software, sales, services and technical support. Over the course of the survey's six-year history, iDirect has consistently increased its overall satisfaction rating, as well as individual ratings in several areas. For 2011, the company set several new standards of excellence, including a 93 percent rating for hardware products; a 94 percent rating in order fulfillment; and a 90 percent rating for services. To view 2011's full survey report, please visit: www.idirect.net.