viavoo, a leading provider of sentiment and text analytics software for customer feedbacks, announces it has raised €1.5 million from Crédit Agricole Private Equity. Founded in 2009, viavoo provides for large, brand name companies a full range of Customer Experience and social CRM software solutions to better understand and engage with their customers across multiple channels, including e-mail, chat, surveys, social media, blogs, forums, and other customer touchpoints. The increasingly widespread use of internet channels (desktop, smartphone, tablet…) and the social media traction (facebook, twitter…) allow customers to deliver instant opinions and feelings, questions or complaints about a product or a service.

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