The 2011 University Health Services UHS customer survey results show continued high levels of customer satisfaction. The survey was conducted through the American College Health Association ACHA and questioned UHS patients about satisfaction in areas such as wait times, ancillary services, friendliness of the UHS staff and overall patient satisfaction with UHS services. UHS also compared favorably with other ACHA surveyed university health centers, scoring significantly higher than other college and university health centers, reference group, on seven of the 16 satisfaction related questions. Cleanliness and the general appearance of Penn State Student Health Center was ranked very high, receiving a four or five out of five score by 99 percent of students compared to 94 percent for the reference group.

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