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in: Loyalty Industry
Cultural Adjustments of Reward Programs to Yield Greater Brand Impact
Hilton HHonors shows the way to extract maximum brand impact from publicity by targeting a rewards program more closely to the values of Chinese workers.

Targeting is the key most business programs and reward programs are no exception -- and Hilton shows that it's even more important when there's a branding focus.

Recognizing that Chinese people put a strong emphasis on hard work, the hotel chain chose to build a program which engaged potential customers by rewarding strong examples of 'hard work'.

We noted this example because of its laser focus on the target market and clear business goals.