Vision Critical Introduced New CEM Platform To Help Firms Collect And Integrate Real Time Data From Customer Surveys

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in: Loyalty Industry

Vision Critical Unveils Customer Experience Management Tool

Vision Critical has launched a new customer experience management platform that collects and integrates data from customer surveys, CRM, transactional databases and social media to provide companies with a real time overview of the service they are providing. The firm said that the new CEM platform allows users to organise, analyse and share feedback with decision makers within the company, eliminating the need for someone to advise on how to distribute findings.

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