Fizzback is proud to announce it has been selected by Virgin Media to enhance their customers' experience and drive performance improvement across their call centres. Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK. Karen Ingham, Director of Quality, Virgin Media said that "Fizzback offer a business improvement solution, not just another customer metric. While many suppliers simply introduce a new measure by which to track performance, Fizzback has the ability and commitment to support business performance improvement and work in partnership with them towards their goal of offering the best customer service possible.