RightNow Recognized As Best Technology Solution Provider For Increasing Customer Experiences In Call Centers
RightNow won a 2011 Call Center Excellence Award for Best Technology Solution Provider at IQPC's 12th Annual Call Center Week. RightNow was selected as the winner for its ability to execute across the full spectrum of call center functions. RightNow CX, the customer experience suite, delivers exceptional customer experiences across the web, social networks and contact centers, while maximizing agent productivity, lowering costs, and driving revenue. Jason Mittelstaedt, chief marketing officer, RightNow said that they are proud to be recognized by IQPC as the best technology solution provider for the call center. RightNow is committed to improving contact center performance and providing seamless, multi channel customer experiences that increase brand loyalty, advocacy, and ultimately sales.