MassMutual Retirement Services Call Center Achieved Top Quartile Rankings In 10 Key Performance Indicators From SQM Group
MassMutual Retirement Services Call Center Receives Top Rankings in Customer Satisfaction Survey
MassMutual Retirement Services always has a focus on continuous improvement. To obtain valuable data on customer service performance directly from the source, retirement plan participants who contacted MassMutual's call center during May were asked to participate in a short telephone survey conducted by Service Quality Measurement (SQM) Group of British Columbia, Canada. The Retirement Services call center has plenty to be proud of, achieving top quartile rankings in each of SQM Group's 10 key performance indicators.