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    Loyalty IP on

    • The 4 critical success factors that make Amazon Prime, MyStarbucksRewards and more top #loyaltyprograms successful http://bit.ly/16PXodj

      23 May 04:45:00

    • The big difference between a #rewardsprogram and a #loyaltyprogram http://bit.ly/UAkvhI

      23 May 02:45:00

    • Your CX's worst enemy? It's weak team members competing with strong ones ... and losing http://bit.ly/WTEnNI

      21 May 16:00:00

    • One exceptional store manager demonstrates how #employeeengagement drives #brand power http://bit.ly/10hklQm

      20 May 14:30:00

    • 3 reasons to use #gamification within your teams to drive #CX http://bit.ly/XIbAzO

      20 May 14:00:00

    • 5 keys for a successful Voice of Customer effort http://bit.ly/Z3XlkY #VoC

      20 May 13:30:00

    • 3 reasons to use your newest product / services as rewards in your loyalty programs http://bit.ly/16ubVsi

      20 May 13:00:00

    • Looking beyond NPS for strong #customerinsights to drive business decisions http://bit.ly/14JnvCq #VOC

      20 May 12:30:00

    • What a job posting can tell you about a company's commitment to #socialmedia http://bit.ly/WvlteC

      17 May 18:00:00

    • Is your company its own worst competition? Inconsistent CX from different team members can create new pressure points http://bit.ly/WTEnNI

      17 May 17:45:00

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  • Editor's Note
    Welcome (back) to the Ideal Path Customer Loyalty Portal.
    It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.
    …… Read More.

article: CX on Mobile

Your customers are telling you when to communicate with them — why not listen?

If your customers (and prospects) are clamoring for mobile access to things like loyalty programs, special offers, feedback forms and customer support, then here’s something to think about. At first glance, it seems like a ‘feature request’ and the typical procedure is add it to ‘the list’ and prioritize it in the roadmap for your product development.  Seems likes a rational approach right?

But this one is different and it deserves special treatment.  This is about spotting the opportunity when customers are telling you ...

editors' digest: CX on Mobile
Mobile technologies drive expectations of brands | Customers expect powerful multi-channel experiences via their smartphones
news:

NCR Corporation today announced an agreement for LevelUp to integrate their mobile payment ...

event: upcoming

Your customers are not interested in your messaging ...

Date: 2013-06-13
Location: San Francisco, USA
vendor: focus

Joingo’s Mobile Loyalty System is a revolutionary cloud-based mobile platform that helps businesses increase ...

 
 

Gartner Customer Strategies & Technologies Summit

Date: 05-06 Jun 2013

Location: London,CA,UK


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