It offers a blend of integrated customer products and services, cutting edge education programmes and unique networking opportunities, no matter what your business objectives. It showcased not only improvements that can be made to call centres but unveiled new products and united key individuals to help achieve unparalleled results.

Location: National Hall Olympia, London, UK
Date: 11-12 Oct 2011

Keynote Speaker: Mark Lewis (Editor at Call Centre Focus), Karen Wenborn (Customer Operations of Integrated customer service across channels at Screwfix Direct), Peter Horton (MD of Assistance at LV), Louise Gray (Director of Public Access Services at Liverpool Direct), Layne Holley (Director of Community Services at lCMI), Tim Jones (CEO at Buzzient INC), Tim Passios (Director of Solutions Marketing at Interactive Intelligence), Nitin Badjatia (Customer Experience Strategist at RightNow Technologies), Don Peppers (Founding Partner at Peppers and Rogers Group)

Tracks/Topics:

• Session on a latest information and knowledge on how to motivate your staff and meet ever increasing customer expectations
• Voice and Speech Technology Theatre to complement the call centre technology
• customer management technology
• and call centre & customer
• Session on Managing The Customer Experience
• Session on Increasing Customer Loyalty & Retention

Highlighted Roles : Director, Manager, Head of Department, Senior Manager
Highlighted Industries: Travel, Transport, Marketing, Education, Government, Manufacturing, Pharma, IT, Media, Financial Services, Retail, Banking, Insurance, Telecom, Consultancy, HR