The Customer Experience Conference 2012 is designed to help utilities improve their customer experience management. It will offer educational presentations and facilitated discussions that will help you to create opportunities for customer behavioral change by providing timely energy usage information.

Location: Manchester Grand Hyatt, San Diego, CA, USA
Date: 09-12 Oct 2012

Keynote Speaker: Rob Siefker (Zappos' Director of Customer Loyalty), David McKendry (Hydro Ottowa, LTD), Sarah Sharpe (Entergy), Kathleen Malone (Questline), Jon Scott (Apogee and Flint Energies), Barbara Burke (Barbara Burke & Associates, Inc), John Egan (Egan Energy Communications), Gail Allen (Kansas City Power & Light)

Tracks/Topics:

• Driving Customer Service Excellence Through a Strategic Customer Service Plan
• The "Customer Experience" Initiative
• Cutting-Edge Mobile Application- Interactive Text Response (ITR)
• Creating a Winning Service Culture Using a Multi-Track Approach
• Making Energy Real- Increasing Your Customers' Perception of Value
• From Enrollment to Engagement- A Roadmap to Reaching your Customers
• Effective Branding with Customer Centric Communications

Fees Range: $795 - $1245
Highlighted Industries: Utility