Loyalty World 2012 is Europe's largest customer engagement, experience and loyalty conference. Join over 400 senior marketers from the world's biggest businesses at the 10th annual Loyalty World and you will learn that how the world's most innovative brands have identified their most valuable customer, maximized all customer engagement channels and created a truly customer centric organisation.

Location: Hilton Metropole , London, UK
Date: 05-06 Nov 2012

Presented By: Terrapinn Holdings Ltd.

Keynote Speaker: Serge Acker (Senior Director, Global Digital Marketing at Philips), Sophia Bendz (Global Marketing Director, Spotify), Jerry Greenfield (Co-Founder, Ben and Jerry), Richard Reed (Co-Founder, Innocent), Simon Calver (CEO, LoveFilm)

Tracks/Topics:

• How LoveFilm disrupted a market with a customer-centric business model
• How to incorporate social media into the core of your business practice
• How to break down internal barriers to create a business-wide approach to CEM
• How to integrate social media within a wider CRM strategy
• Explore innovations across multi-channels to build trust and drive brand loyalty
• Leverage reward programmes and drive measurable business results
• Interpret and use customer data to forge greater customer engagement and trust

Fees Range: £625 - £1790
Highlighted Roles : CMO,Head of CRM,Head of Customer Experience,Head of Loyalty,Marketing Director