121 Customer Experience Summit will address customer experience challenges and feature a range of compelling case study presentations. Hear the latest tips and strategies for measuring the effectiveness of your customer experience initiatives. Taking place on 31st January 2012 in Central London, this summit is a not-to-be-missed opportunity.

Location: Venue Not Yet Available, London, UK
Date: 31 Jan 2012

Keynote Speaker: Nicola Millard (Customer experience futurologist at BT), Judith Denby (Chief Marketing Officer), Ian Golding (Head of Group Customer Experience at Shop Direct Group)

Tracks/Topics:

• Building a brand through differentiating customer experience
• The key to a positive customer experience
• Building a customer centric culture and achieving buy in from key stakeholders
• Tips and strategies for measuring the effectiveness of your customer experience initiatives
• Introducing The Autonomous Customer Is Effort the New Loyalty
• How should your business be structured in order to deliver a top notch customer experience
• Incorporating customer insight and innovative research techniques to delight customers

Fees Range: Not Yet Available
Highlighted Roles : Directors,VP,Head of Loyalty,Head of Customer Experience,Head of CRM