Bringing unique focus on cross functional strategy, performance excellence and practical facts and figures, IQPC Call Centre Summit Europe identifies the key challenges faced by call centre leaders today and gives you the answers. Bringing together over 350 contact center executives this event explores new management strategies, plus multi channel customer technologies supporting leading professionals as they shape the future of customer service.

Location: Venue Not Yet Available, London, UK
Date: 21-23 Mar 2012

Keynote Speaker: Paul Hopkins (Global Customer Service Director at Thomas Cook Global), Michaela Jacobs (Senior Relationship Manager Global Sales and Retention at American Express), Peter Sinden (Customer Service Director at LV Global)

Tracks/Topics:

• Next generation in social customer collaboration techniques
• Prioritizing innovative reward and engagement strategies boost agent motivation
• Integrating customer satisfaction into your financial and efficiency metrics
• Successfully managing and monitoring at home agents in your operations

Fees Range: £999 - £2799 (+ VAT)
Highlighted Roles : Directors,Manager,VP
Highlighted Industries: Call Centre/Contact Centre