Government Contact Centre events are being organized by Customer IQ in Australia for over 10 years. This December Customer IQ will be running a conference specifically tailored to the needs of the Queensland market. Government Contact Centres Queensland will be focusing on how to improve customer satisfaction and reduce operating costs.

Location: Royal on the Park, Brisbane, Queensland, AUS
Date: 06-08 Dec 2011

Keynote Speaker: Anthony Clark (Director at Contact Centre Smart Service Queensland), Cath Drinkwater (Manager at Customer Contact Gold Coast Regional Council), Malcolm Angell (Manager at Customer Service Toowoomba Regional Council), Eleanor Bray (General Manager of Customer Relations at Allconnex Water), Phil McCarthy (Contact Centre Manager at QSuper), Megan Leavy (Executive Manager Customer Service at Townsville City Council)

Tracks/Topics:

• Smart Service Queensland Centralising Customer Contact Points For State Services
• Customer Contact and Information Strategies during Cyclone Yasi
• Measuring And Delivering Improved Customer Service To Support Employees And Help Employers Deliver Fair Workplaces

Fees Range: AU $1318.90 - AU $6264.5
Highlighted Roles : Manager,CIO,Customer Service Manager,Project Manager
Highlighted Industries: Government,Call Centre/Contact Centre