Customer Focused Events Complete List - 1st Oman Customer Care Conference

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event: Loyalty Industry

1st Oman Customer Care Conference

Conference

The conference aspires to assemble the brightest minds in the industry to aid organizations in setting trends and discovering techniques that will maximize customer satisfaction to increase profitability and build credibility. The event will also feature countless opportunities to network, exchange of ideas and encourage dialogue on current issues to respond the challenges facing the industry today.

Location: Grand Hyatt Muscat, Muscat, Oman
Date: 27-28 Feb 2012

Keynote Speaker: Ruth Field (Chief Executive Officer at Joshua Group), Ian Stewart (Director Customer Care Middle East & Africa at Nokia), Belal El-Bana (Head of Customer Service at Xerox Emirates), Janine M. Bensouda (Founder and President at Bensouda Consulting)

Tracks/Topics:

How to respond the challenges on customer service management
How to create a platform and employ advances customer care system
How to utilize ICT to gain insights on customer behavior and demands
How customer experiences should be measured and managed and improved
Breaking barriers and building bridges - The framework behind effective relationship building

Fees Range: $789
Highlighted Roles : Directors,Manager,Customer Service Director
Highlighted Industries: Telecom,Banking,Call Centre/Contact Centre,Media,Technology

Original Link

Featured Webinar
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Webinar: Mobile Customer Success Management

Want real-time access and insight into your customers? This webinar will benefit Customer Success Executives, Customer Success Managers, as well as anyone who is involved in Customer Intelligence Management.

Loyalty Conference
in Loyalty Impact

Conference partially focuses on driving business impact from rewards programs

Loyalty World USA tracks include how to leverage reward programs to drive measurable business results. Gain useful tips on increasing goal alignment of programs.

Vendor in Focus
in Loyalty Vendors

Join a community of vendors to achieve scale for customer rewards

Punchcard allows vendors to join a community of vendors to drive the activity among customers. Shared rewards infrastructure creates scale that is not possible for single vendor.

ARTICLE
in VOC Execution

Loyalty Systems are a key tactical support for VoC programs

Integrating loyalty or incentive programs into data gathering (or vice versa) creates a more powerful feedback system — by drawing on the emotional engagement of the rewards program.

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Spotlight on the
LOYALTY INDUSTRY
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Welcome (back) to the Ideal Path Customer Loyalty Portal.

It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.

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