Improving Customer Loyalty is Conference depicting a complete picture of todays customers and their changing behaviors. A must attend event to explore and identify the evolving trends and technologies to successfully integrate program multiple channel.

Location: Citigate Central, Sydney, NSW, AUS
Date: 17-18 May 2011

Tracks/Topics:

• Understanding what your customer wants to drive the right behaviours
• Choosing the right design for you & your customers
• Using social media to engender loyalty & communicate to different audiences
• Benchmarks for loyalty & the impact of loyalty programs on changing customer behaviour
• Roundtables Setting measures for success & defining what makes a successful loyalty initiative

Fees Range: $2639 - $5499
Highlighted Industries: Retail, Hospitality, Entertainment, Financial Services, Travel, Telecom, Marketing, FMCG