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event: Loyalty Industry
EFMA Conference 2011 - Loyalty, Customer Retention And Communication
Conference
Loyalty, Customer Retention And Communication 2011 is the seventh annual EFMA conference covering topics related to customer retention, customer loyalty and communication. The conference will provide delegates with an excellent opportunity to ensure that they are up to date with the latest thinking and developments. In addition to presentations on customer acquisition and loyalty, the conference will also incorporate a series of interactive discussions that will provide more opportunities for debate and discussion.
Location: Hotel Lutetia, Paris, FRDate: 03-04 Nov 2011
Keynote Speaker: Nissi Cerin (Erste Card Club Croatia), Moira Clark (Henley Business School United Kingdom), Markus Kramer (Aston Martin United Kingdom), Roberto Madona (Deutsche Bank Italia)
Tracks/Topics:
- Branding the customer experience
- Customer loyalty in UK financial services
- Rebuilding customer relationships and focusing on the core
- Can effective customer communication become any more challenging
- Multiplatform customer retention and loyalty strategies
- Turning customers loyalty into advocacy
- Loyalty strategies in private banking
- Developing a new value proposition to foster loyalty and help build new relationships
Fees Range: €1913.60 - €2870.40
Highlighted Industries: Banking
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Editor's NoteWelcome (back) to the Ideal Path Customer Loyalty Portal.It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.…… Read More.
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