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event: Loyalty Industry

Call Center Optimization Forums

Conference

The Call Center Optimization Forums are designed for executives and managers and IT decision-makers of contact centers who need to stay informed about the latest industry trends best practices and rapidly evolving technology. Attendees will have the unique opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology.

Location: Venetian Palazzo Resort and Casino Palazzo Tower, Las Vegas, NV, USA
Date: 10 Nov 2011

Keynote Speaker: Not Yet Available

Tracks/Topics:

Call Center Quality Management Call Recording and Performance Optimization Best Practices
A Practitioner Guide to Customer Experience Management
Customer Feedback Metrics Which Ones Matter Most
Customer Surveys Strategies for Improving Operations with Customer Feedback

Fees Range: $179
Highlighted Roles : Manager,Corporate Executives
Highlighted Industries: Call Centre/Contact Centre

Original Link

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Conference partially focuses on driving business impact from rewards programs

Loyalty World USA tracks include how to leverage reward programs to drive measurable business results. Gain useful tips on increasing goal alignment of programs.

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Join a community of vendors to achieve scale for customer rewards

Punchcard allows vendors to join a community of vendors to drive the activity among customers. Shared rewards infrastructure creates scale that is not possible for single vendor.

ARTICLE
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Loyalty Systems are a key tactical support for VoC programs

Integrating loyalty or incentive programs into data gathering (or vice versa) creates a more powerful feedback system — by drawing on the emotional engagement of the rewards program.

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Spotlight on the
LOYALTY INDUSTRY
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Editor's Note

Welcome (back) to the Ideal Path Customer Loyalty Portal.

It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.

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Loyalty Programs & Brand Strength

Loyalty programs can create a differentiating value story that clearly distinguishing your offering from competitors.