3rd Annual Utility Customer Experience Management Conference will bring together leading senior executives from Electric Gas and Water Utilities to discuss best practices from the top utilities known for customer satisfaction. The overall goal of this event is to continue to increase customer satisfaction and enhance the customer service experience while delivering and earning revenues from their services.

Location: Venue Not Yet Available, San Antonio, TX, USA
Date: 08-10 Feb 2012

Keynote Speaker: Maria Koudouris (Vice President Customer Service and Solutions at CPS Energy), Mike Schneider (Vice President Customer Operations at Southern California Gas Company), Bruce Fritz (Director of Customer Service at Ameren Missouri), Dan Rendler (Director of Customer Contact Centers at Southern California Gas Company), Sadie John Kroek (Director, Customer Relations at Peoples Natural Gas Company)

Tracks/Topics:

• Maximize customer engagement through various communication channels and platforms
• Educate customers on energy efficiency and conservation options to better control their bills
• Enhance customer satisfaction through improved customer contact center activities
• Minimize revenue loss by providing payment options and methods during the economic downturn

Fees Range: Not Yet Available
Highlighted Roles : Directors,Senior Manager,SVP,VP,C-Level Executives
Highlighted Industries: Energy,Utility