IQPCs 4th Annual Customer Experience Management 2011 in Sydney is your chance to get insight across industries on the latest innovations and best practice strategies for all your customer touchpoints and channels. The Event will deliver you the opportunity to learn from and network and benchmark with industry leading Customer Experience experts to gain insights, identify opportunities and take away key strategies for successful customer experience management.

Location: Dockside, Sydney, NSW, AUS
Date: 19-21 Apr 2011

Keynote Speaker: Maryna Pienaar (Chief Customer Officer at iiNET), Cyrus Allen (Head of Customer Experience at ANZ), Craig Lee (Head of Customer Experience & CRM Programmes at Emirates, Dubai), Russell Durnell (GM at Palazzo Versace)

Tracks/Topics:

• WORKSHOP Creating Brand Value through Customers Experience Management
• WORKSHOP Developing the Frameworks to Drive Customer Focus Throughout your Organisation
• MASTERCLASS The Competition? Only One Click Away A Guide to Improving your Online and Social Media Strategy to Maximise Customer Satisfaction
• Delivering The Right Signature Service Experience To Maximise Customer Satisfaction
• Building And Executing Efficient Multichannel Customer Experience To Differentiate From Competition.

Fees Range: $3299 - $6925
Highlighted Roles : CEO, CIO, CTO, MD, Head of Marketing, Head of Customer Care, Head of Strategy, Head of Customer Experience
Highlighted Industries: Financial Services, Telecom, Transport, Retail, Government, Hospitality