This popular event is where the North American travel & hospitality industry meets to network, learn cuttingedge customer trends and discover best practice strategies to keep up with a rapidly changing new breed of digital consumer.

Location: The Atlanta Marriott Downtown, Atlanta, GA, USA
Date: 26 Jan 2011

Keynote Speaker: Jim Sullivan (Forrester Research), Henry Harteveldt (Forrester Research)

Tracks/Topics:

• Finding your consumer Get to grips with how travel consumer preferences
• Loyalties and buying behaviors are evolving in the post recession economy
• How have the rules of engagement changed? Reassess what really influences your customer decisions and learn how to adapt your customer strategy to continue to reach and retain customers old and new
• Is loyalty achievable in an increasingly disloyal world? How can it be won?
• Best practice strategies to get you closer to your customers and business goals

Fees Range: $1595 - $2495
Highlighted Roles : MD, CEO, CFO, COO, Senior Manager, Professors, GM, SVP, VP
Highlighted Industries: Travel, Hospitality, Education, Marketing, Consultancy, Real Estate