SQM Call Center Industry Conference is about recognizing Award Winning Call Centers and sharing first call resolution employee satisfaction customer satisfaction and customer retention research and best practices.

Location: The Westin Harbour Castle, Toronto, ON, CAN
Date: 17 Nov 2011

Keynote Speaker: Mike Desmarais (President and Founder at SQM Group), Sarah Kennedy (Partner and Senior Vice President at SQM Group), Kevin Greaves (Vice President of Client Advocacy at SQM Group)

Tracks/Topics:

• Customer Experience Research and Best Practices Session
• Call center customer experience impact on company brand and loyalty
• Who and how customers inform others about their call center experience
• Technology enablers that support the customer experience concept
• Defining what a positive memorable customer experience is

Fees Range: $125 - $2000
Highlighted Roles : Manager