CRM 2012 is real world experiences of the industry most knowledgeable experts to gain valuable insights and step away from the standard lecture format and share ideas and advice with your peers. At these informal discussion groups, you can share how drive the highest levels of sales marketing and customer service performance. The event will enable to make sense of your customer data and information so that you can make better business decisions, leverage mobile CRM solutions to return the highest ROI to your business, make the most out of every customer interaction to not only maximize satisfaction but to drive more sales.

Location: Prague Congress Centre, Prague, Czech Republic
Date: 25-27 Apr 2012

Keynote Speaker: Franck Cohen (President of Europe, Middle East & Africa at SAP), Kevin O Marah (Senior Research Fellow, Stanford Global Supply Chain Forum at Stanford Business School), Anthony Leaper (SAP Senior Vice President and General Manager for Sales, Service and Marketing Solutions)

Tracks/Topics:

• Customer service and interaction centers
• Customer analytics and reports and data management

Fees Range: €1,699 - €1,899
Highlighted Roles : CCO,CEO,CIO,CMO,CTO,Directors,EVP,Manager,Team Leader,Team Leader,VP