event: Loyalty Industry

Conference

Gartner Customer Relationship Management Summit 2012 delivers the leading edge insights on how technology enables the marketing, sales, and customer service functions, adding value to the customer experience and delivering higher levels of customer satisfaction while increasing sales and saving money.

Location: Lancaster London Hotel, London, UK
Date: 11-12 Jun 2012

Keynote Speaker: Nigel Barlow (Change & Innovation Expert), Magnus Lindkvist (Trend Spotter Extraordinaire), Steve Prentice (VP & Gartner Fellow at Gartner), Gene Alvarez (VP Research at Gartner), Chris Fletcher (Research Director at Gartner), Johan Jacobs (Research Director at Gartner), Nick Jones (VP Distinguished Analyst at Gartner), Scott D. Nelson (Managing VP at Gartner), Gene Phifer (VP Distinguished Analyst at Gartner), John Radcliffe (Research VP at Gartner), Adam Sarner (Research VP at Gartner), Praveen Sengar (Principal Research Analyst at Gartner), Patrick Stakenas (Research Director at Gartner)

Tracks/Topics:

• Rethinking The Customer’s Experience - What it Takes to Create a Legend
• The Attack of The Unexpected - The Future of Customers & Relationships and Management
• Building Emotional Resonance with Customers - 'Feel or Die!'
• E-commerce: Navigating to Success in a Sea of Change
• Building an E-Commerce Architecture for Digital Products
• The Future of Web Customer Service
• How to Create Mobile Apps Your Customers Will Love (or Hate)
• Vision and Strategy: Moving From Mission Statement to Customer Centric Organization
• To the Point: The User Experience Platform: How to Create Your Future Websites and Portals
• Building the Single View of the Customer in an Increasingly Complex World
• How to Develop a Successful Social CRM Strategy
• How to Make Money from Mobile and Social Commerce
• Coaching Next-Gen Salespeople to New Heights of Success

Fees Range: €1750 - €2250 (+ VAT)
Highlighted Roles : CEO,CIO,CMO,Customer Experience Manager,Manager
Highlighted Industries: Government