Crucial topics on customer experiences will be discussed which will include measuring ROI on the customer experience, case studies of customer experience, future mobility in the customer experience. If you are exploring how to elevate your organizations customer experience, you should attend this important conference.

Location: InterContinental The Barclay, New York, NY, USA
Date: 23-24 Mar 2011

Keynote Speaker: John Carroll III (SVP Synovate Customer Experience at Synovate), Teresa Laraba (SVP Customer Services at Southwest Airlines), Lior Arussy (CEO at Strativity), Dr. Jannie Hofmeyr (International Director of Innovation at Synovate Laboratories), Fin O’Neill (President at JD Power & Associates)

Tracks/Topics:

• Lets Get Emotional Designing Engaging
• Branded and Emotional Customer Experiences
• Insight2Action a proven innovation workshop format to help your employees design new customer experiences based directly on customer experience research
• Ideal Customer Experience a method allowing your customers to help you design the ideal experience
• Topic on Providing the Best Customer Experience
• Topic on Aligning the Organization with the Customer
• Topic on Implementing Customer Experience Strategies

Fees Range: $495 - $2495