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event: Loyalty Industry

Executive Customer Contact Exchange

Conference

12th Annual Executive Customer Contact Exchange will be bringing together the most advanced customer service and experience leaders. This event gives an opportunity to meet with pre-qualified solution providers to assess their delivery capability for current and future projects.

Location: Carton House, Kildare, IRE
Date: 16-18 Apr 2012

Keynote Speaker: Jesper Thomsen (VP Global Customer Service at Maersk), Sean Humphries (Customer Service Director at Bank of America), Sarah Thomas (Executive Director of Customer Service at Richmond Housing Partnership), Cameron Dougherty (Director of Global Contact Centres at Jumeirah)

Tracks/Topics:

Dramatically enhancing the customer experience with brilliant basics
Using self service to deliver customer choice whilst dramatically reducing costs
Meeting customer needs with an integrated multi channel offering

Fees Range: £799 - £999 (+ 20% UK VAT)
Highlighted Roles : Directors,VP
Highlighted Industries: Financial Services,Hospitality,Retail,Telecom,Travel/Tourism,Automotive,Insurance,IT,Utility

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