Loyalty Expo was created to be the first of its kind a true voice of the customerdriven, bestpracticefocused engagement, loyalty, and incentive/reward conference. The Expo will provide vision and resources to assist our members in reaching their customer relationshipbuilding goals. The Expo will continually provide a forum of bestinclass vision and resources to assist our members in reaching their customer relationshipbuilding goals through networking and learning from your peers.

Location: Hyatt Grand Cypress, Orlando, FL, USA
Date: 20-22 Mar 2011

Keynote Speaker: Mark Johnson (CEO at Loyalty 360), Scott McClary (Senior Retail Industry Strategist at Acxiom), Jenn McMillen (Director, Customer Loyalty & Database Marketing at GameStop, Inc), Bill Hanifin (MD at Hanifin Loyalty), Heidi Young (Director of Sales at RewardsNOW)

Tracks/Topics:

• Workshop Characterizing the Consumer Loyalist
• Lessons Learned Engagement
• Voice of Customer
• and Customer Experience Management Are The Three Most Important Stepping Stones In The Journey to Loyalty
• Workshop How Customer Intelligence Yields Loyalty Returns What Marketers Need to Know Now
• Session on Bridging the Gap Between Social Media and Customer Service How to Integrate Social Media into Your Customer Contact Center
• Session on B2B Customer Relationships The Road to Becoming a Trusted Partner

Fees Range: $125 - $1399
Highlighted Roles : Middle Level Executives, Senior Level Executives
Highlighted Industries: Marketing, Retail, Healthcare, Manufacturing, Financial Services, Technology, Telecom, Gaming, Sports, Banking, Hospitality, Entertainment, IT