connect with us
The Edit Bulletin  |  News Round Up  |  Latest Newsletter  |  Latest Editor's Digest Issue
0
0
0
0
0
0
event: Loyalty Industry

SOCAP International's 2013 Symposium

Conference

SOCAP International's 2013 Symposium will be the premier gathering of top customer relationship experts from more than 100 industry brands. The SOCAP Symposium is your exclusive opportunity to engage one-on-one with other customer care professionals within your vertical, exploring and examining the trends, topics and questions most relevant to your industry. At SOCAP's 2013 Symposium, you will find three days of:



  • Networking with top brands and customer care professionals

  • Interactive sessions and idea sharing on critical issues facing the customer care profession, and

  • A showcase of new technologies, solutions and services that are reinventing how customer care is delivered.

Location: Sheraton New Orleans Hotel, New Orleans, LA, USA
Date: 28 Apr-01 May 2013

Presented By: SOCAP International (Society Of Consumer Affairs Professionals In Business)

Keynote Speaker: Cliff Moore (Co-Founder and Chairman at COPC), Matt Ariker (Chief Operating Officer of Consumer Marketing Analytics Center at McKinsey & Company), Gabe Zichermann (Gamification Expert & Leading Business Strategist), Leslie O'Flahavan (Principal at E-Write)

Tracks/Topics:
  • Big Data: What's In It for Me?
  • 2013 COPC-SOCAP Benchmarking Study: Benchmarking Multi-Channel Integration; Voice of the Customer; and Organizational Performance Metrics
  • Evolution of Market Research – How to Partner Effectively
  • Leveraging Consumer Contacts for Greater Insights
  • Make Big Data Pay Right Now
  • Changing the Game in Customer Service
  • How Storytelling Helps People Listen to What You Say and Do What You Ask

Fees Range: $795 - $2150




  • WHAT'S HERE?
    Spotlight on the
    LOYALTY INDUSTRY
    • Apple keeps winning the #competitive #CX war as Android fights the wrong (features) battle bit.ly/1cNZgAS #custexp #customerloyalty

      30 January 00:00:00
    • Cutting edge approach of #mobile #ux designers serves as role model for other industries about getting #CX right bit.ly/1cNZyrt

      30 January 00:00:00
    • theEdit Newsletter: This week's focus: #CX leaders set a higher standard & drives #competitveness bit.ly/1fGK4x7 custexp SUBSCRIBE

      30 January 00:00:00
    • Picking a Loyalty Program: The 1st Question ow.ly/rugqT #loyalty #voc #cx

      5 December 00:00:00
    • The Edit Bulletin by LoyaltyIP: #competition #customercentric #loyaltyprogram drivers and redefinition bit.ly/1iAaWQI

      4 December 00:00:00
    • #Dreamforce Takeaway: #CX is not a trend via @loyaltyip ow.ly/rcha6 #custexp #DD13

      1 December 00:00:00
    • The Power and Challenge of A #customerexperience focused strategy" bit.ly/1hoqYdi via @loyaltyip #CX #custexp

      5 November 00:00:00
    • 5 Tips to turn a #CX advantage into a powerful #marketing tool by leveraging its #viralmarketing potential? bit.ly/16vAWVf #CX

      3 November 00:00:00
    • Technology Taketh Away, Technology Giveth via @loyaltyip ow.ly/qjJKH #cx #loyalty

      2 November 00:00:00
    • Turning #bigdata into meaningful improvements in #customerexperience demands innovation http://bit.ly/13i2jy4

      16 July 12:45:00
  • Editor's Note
    Welcome (back) to the Ideal Path Customer Loyalty Portal.
    It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.
    …… Read More.
  •  LOYALTY IP NEWSLETTER
    BE INFORMED. STAY CURRENT.
    Get the latest picks by our Editorial Team - from the News, Articles, Examples, Vendors and Events.
    Your weekly eye on the Loyalty Industry -- filled with usable takeaways brought to you by our Editorial Team.
    We sift through 1000's of items to bring you the most relevant and eye opening ones.