Forrester Business Process Forum has a strong emphasis on reinventing customer facing business processes and helping Business Process Professionals transform the customer experience.

Location: Sheraton Boston, Cambridge, MA, USA
Date: 22-23 Sep 2011

Keynote Speaker: Connie Moore (Vice President, Research Director at Forrester Research), Claire Schooley (Senior Analyst at Forrester Research), Nick Deacon (Global Head of Business Process Management at Nokia Siemens Networks)

Tracks/Topics:

• The New World Of Customer Engagement maximizing long term value
• Delivering a breakthrough customer experience business process pros make it happen
• Build the process foundation to transform customer engagement

Fees Range: $1695 - $2195
Highlighted Roles : VP, Directors