The Government Contact Centre Summit is back and is now in its 11th year. The conference is the premier event of its kind and continues to be the only place to find over 150 leading government customer service professionals all under one roof.

Location: Dockside, Sydeny, NSW, AUS
Date: 29-31 Aug 2011

Keynote Speaker: Jane King (Deputy Commissioner of Customer Service and Solutions Austrailian Tax Office, Vicki Pethybridge (Divisional Manager of Families and Community Services at Brisbane City Council), Bill Gibson (CIO of Enterprise Solutions and Technology at Austrailian Tax Office), Julie-Anne Hazlett (Senior Consultant at Callcenters.net), Gary Wheelhouse (Head of Social Media at Harvey Norman), Michael Ossipoff (Director of Capability and Innovation at Telstra)

Tracks/Topics:

• Development of an organisational and job design model to better respond to customer needs
• Focusing on a customer orientated business model
• Imbuing customer satisfaction into the hearts and minds of all employees
• Assessing the importance of customer service
• Resolving the friction between the need to improve customer service while reducing costs

Fees Range: AU $3738.90 - AU $6375.60